Effective Date: May 15, 2026

 

This Privacy Policy explains how Asian Star Travel (“AST”, “we”, “our”, or “us”) collects, uses, stores, and protects information processed through the AST Bank Parser WA Bot.

 

1. Purpose of the Bot

 

AST Bank Parser WA Bot is an internal business tool used by authorized AST staff to record and process bank balance change notifications. The bot helps AST extract transaction information from bank notification messages and record structured transaction data into an internal Google Sheet for accounting review.

 

This bot is not a public customer service chatbot and is intended for internal operational use only.

 

2. Information We Collect

 

When authorized users send messages to the bot, we may collect and process the following information:

 

– WhatsApp sender phone number

– WhatsApp sender profile name, if available

– Message content submitted to the bot

– Bank notification text

– Bank name

– Masked bank account number

– Transaction amount

– Currency

– Transaction time

– Transaction reference number

– Payment content or description

– Payer or sender name, if included in the bank message

– Invoice or reference code, if included in the message

– Processing status, such as parsed, need_review, confirmed, ignored, or duplicate

 

We do not intentionally collect sensitive personal information unless it is included by the user in the submitted bank notification message.

 

3. How We Use the Information

 

We use the information only for internal business and accounting purposes, including:

 

– Parsing bank notification messages

– Recording bank transaction information

– Preventing duplicate transaction records

– Supporting accounting review

– Preparing future integration with AST internal CRM payment records

– Maintaining an audit trail for internal financial operations

 

4. Data Storage

 

Parsed transaction records may be stored in an internal Google Sheet controlled by AST. The original bank notification message may also be stored for audit and verification purposes.

 

Access to the Google Sheet and related records is limited to authorized AST staff and service accounts required for the system to operate.

 

5. Data Sharing

 

We do not sell personal data.

 

We do not share processed data with third parties except where necessary to operate the system, including:

 

– Meta / WhatsApp Business Platform for message delivery and webhook processing

– Google Workspace / Google Sheets for internal data storage

– Cloud or infrastructure providers used to host or route the service

 

These services are used only to support AST’s internal workflow.

 

6. Data Retention

 

We retain transaction records for as long as reasonably necessary for accounting, audit, operational, and legal purposes. Records may be deleted or archived when they are no longer required.

 

7. User Access and Control

 

Authorized AST staff may request review, correction, or deletion of records by contacting AST management or the system administrator.

 

8. Security

 

We use reasonable technical and organizational measures to protect the information processed by the bot, including:

 

– Limiting access to authorized staff

– Restricting accepted WhatsApp sender numbers

– Using API keys and service account credentials

– Masking bank account numbers where appropriate

– Avoiding public exposure of API keys, tokens, or credentials

 

9. Children’s Privacy

 

This bot is not intended for children and is not designed to collect information from children.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

11. Contact Us

 

If you have questions about this Privacy Policy or the AST WhatsApp Bank Bot, please contact:

 

Asian Star Travel

Email: info@asianstartravel.vn

Website: https://asianstartravel.vn

Address: Floor 7, No 4 Nguyen Thi Minh Khai Street, Sai Gon Ward, Ho Chi Minh City, Vietnam